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Jobs For Technical Support Engineer


Department: IT, Software Development

Hyderabad    Andhra Pradesh    India

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Posting Date : 2018-11-30

Job Description:


Vacancies :  (5)

Functional Area :   Support Engineer

Salary :   As Per The Market Standards

More Details :

Horizon Career Consultants Pvt Ltd.

Horizon Career Consultants Pvt Ltd.

  • We are looking for a bright Support Engineer to provide enterprise level technical support to our customers. This technician will provide support via phone, web, email, chat and other channels as required. A background in engineering or IT support is required.

    1. Take ownership of customer issues reported and see problems through to resolution
    2. Research, diagnose, troubleshoot and identify solutions to resolve customer issues
    3. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
    4. Provide prompt and accurate feedback to customers
    5. Ensure proper recording and closure of all issues
    6. Prepare accurate and timely reports
    7. Document knowledge in the form of knowledge base, tech notes and articles
    8. Flexible for rotational shifts including night.
    9. Salesforce knowledge will be addon.

Eligibility:


Educational Qualification :   B.Tech, MCA, MBA

Eligibility :

  • BS degree in Information Technology, Computer Science or equivalent
    Proven working experience in enterprise technical support, IT support or as a technical engineer
    Good/Strong knowledge of Salesforce.
    Strong problem-solving skills
    Excellent client-facing skills
    Excellent written and verbal communication skills

Experience :   2-3 years

Selection Process:


Selection Process :   Selection will be based on Personal Interview

Notes :   For further details please contact please contact Mr. Deepak - +91 8239035888, Send your CV on cv@horizoncc.in

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Key Skills / Tags


IT, Support Technical Engineer, Software Development